AI Training Moving From Trend to Expectation

Two of the world’s largest banks have now made AI training a mandatory part of staff development. It’s a clear sign that generative AI is shifting from a curiosity to a core competency, especially as startups race to embed AI into trade processes and LLMs like ChatGPT become routine tools in individual workflows.

On 30 September 2025, American Banker reported that Citi has launched a global push to train nearly all 175,000 employees in “Asking Smart Questions — Prompting Like a Pro,” a new internal course designed to improve how staff prompt and interact with the bank’s generative AI tools. In the memo announcing the initiative, Citi leadership framed prompting as a business skill on par with asking the right question in a client pitch.

JPMorgan took a similar step last year. As Bloomberg reported, every new employee will now receive prompt-engineering training as part of onboarding. The bank employs more than 2,000 AI and machine-learning specialists and is already using generative AI across fraud detection, marketing, research, investment analysis, and developer workflows.

For trade finance teams specifically, the implications are immediate. AI is already being piloted for:

• Document checking

• Policy and procedures navigation

• Research and analysis

• Drafting discrepancy notice wording

As AI tools become embedded in day-to-day bank operations, the differentiator may soon be less about access to technology and more about how effectively people engage with it.

How is your institution approaching AI in trade finance?

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